NetSuite has proudly announced two major new customers to its platform, Pret A Manger and WHSmith. Here we explain how these well-known retailers are using NetSuite.
WHSmith selects NetSuite SuiteCommerce to manage its international franchise partners
The UK-based retail chain has launched a new cloud-based, B2B online commerce system on NetSuite SuiteCommerce to support its rapidly growing franchise business. The company has franchise partners and wholesale partners across the UK, Europe, the Middle East, Asia and Australia.
SuiteCommerce’s B2B capabilities allow WHSmith to provide a robust, secure and easy-to-use commerce system where their partners can efficiently make purchases, manage payments, review order history and account details, and request refunds and returns from a secure, password-protected online environment.
WHSmith has also eliminated manual processes from its previous systems such as faxing and emailing orders.
SuiteCommerce provides the flexibility and agility WHSmith needs to drive superior customer experiences, increase efficiencies and future proof its business. eCommerce is seamlessly integrated with back-end operational systems including order and inventory management, marketing, customer support and financials.
SuiteCommerce enables WHSmith to offer the following key features and benefits to its franchise partners:
Great user experience – the intuitive, user friendly website enables franchisees to easily and quickly accomplish what they need to do to support their business and streamline business operations.
Buying efficiencies – buyers can create and save custom shopping lists to expedite recurring purchases.
Mobile commerce – native, responsive web design capabilities in SuiteCommerce optimise the site for any device, meeting the growing need of buyers to access information and complete transactions anywhere, anytime.
Self-service account management – customisable dashboards provide buyers with outstanding and available balances, deposits, credit limits and memos and current terms. Buyers can authorise purchasers, print statements, view transaction histories and update key account data.
Billing and payment flexibility – buyers can view and pay invoices online in a secure, password-protected environment.
Inventory visibility – franchisees can see up-to-date inventory to enable accurate purchasing decisions and sidestep problems that can occur with unexpected stock-outs.
Going forward, WHSmith may also consider integrating solutions such as Zuus Workforce to manage its fluctuating staffing needs, or perhaps a truly blue chip standard warehouse management system such as Waer to maximise the performance of their ERP solution.
Pret A Manger selects NetSuite OneWorld for international financial management
The international food and coffee brand has selected NetSuite OneWorld to manage its global business operations.
Pret A Manger will replace its existing system with NetSuite OneWorld to manage mission-critical business processes across the UK, US, France, Hong Kong and China, including procure-to-pay, credit-to-cash, global financial consolidation, and multicurrency management for five different currencies.
Pret A Manger now has around 390 shops in five markets, serving over 450,000 customers a day. NetSuite OneWorld can provide the flexibility, agility and scalability Pret A Manger needs for continued growth and to gain a real-time view of the business performance, including control over suppliers and spend.
With support for 190 currencies, 19 languages and automated tax compliance in more than 100 countries, NetSuite OneWorld delivers the following key features and benefits to Pret A Manger including:
- Agility to adapt to market changes
- Real-time global financial consolidation will provide real-time visibility across all of Pret A Manger’s operations with one single unified financial system of record and consolidates financial reporting across the entire enterprise
- Multi-currency transactions and reporting in 10 currencies
Using NetSuite’s award winning OneWorld solution, Pret A Manger has gained real time visibility across all of their retail outlets and channels. NetSuite also provides the agility to add MI & BI reports along with CRM functionality across the board.
For retailers, the longer term picture is just as important, and NetSuite provides a superb basis for companies to expand upon both by adopting internal modules and maximising configuration. There is also the opportunity to take advantage of “Built for NetSuite” applications and partner products.
Thinking around the franchise / multi outlet model, Zuus Workforce is a perfect solution for managing fluctuating staffing demands. An existing integration provides clear rostering along with time and attendance management across the entire business. The ability to track sales vs budget tracking and variance reporting provides that best of breed solution to complement NetSuite.
Any company can manage their omnichannel business through NetSuite and the options and modules available, without having to manage ongoing integration issues and IT challenges, making it the perfect scalable option for the modern retail business.
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