Customer service software from NetSuite | NoBlue

Customer Service

There is nothing more frustrating for a customer than having to repeat the same information over and over in an effort to resolve a query. And if this becomes a pattern, a business will see increased customer churn and reduced referrals.

How can we help?

NoBlue’s serverless enterprise transforms your customer service function into a sleek and efficient operation, boosting profit per customer and enhancing your brand. Our solutions allow you to prioritise requests, integrate historic information with your phone system, and obtain instant access to previous calls to prevent duplication.

Our cloud-based applications boast more than 99% uptime and remote access, delivering added flexibility around surge times and allowing customer service to continue even when call centres are closed. Vast storage allows for an accessible knowledgebase of effective answers to customer queries, so you can be confident that you are delivering a consistent – and high quality – service.

From setting up a call centre to supporting in-house customer service representatives, NoBlue has the expertise to deliver solutions that could help take your business to the next level.

 

NetSuite CRM+

NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customisation – all in a single cloud-based solution.

The customer service management functions are integrated with all other NetSuite functions, helping you to improve customer satisfaction, attract new customers and lower service costs. All departments that interact with the customer – sales, support, service and fulfilment – have access to complete, key customer data in real time.

NetSuite CRM+ has the following customer service features:

  • Case management
  • Knowledge base software
  • Customer portal
  • Time tracking
  • Real time dashboards

Please visit our NetSuite CRM+ page for more details.

If you would like to speak to one of our experts and discuss the different options available to help your business run more smoothly, please don’t hesitate to get in touch.