Order Management Software
Eliminate bottlenecks, prevent costly errors, establish a smooth flow from sales quotes to order fulfilment and consistently ensure high customer satisfaction with our help.
Benefits Order Management powered by NetSuite
We’ve already mentioned some amazing benefits of incorporating or upgrading to a new order management system. But here are some of the advantages the businesses we have helped over the last twenty years have mentioned were particularly useful:
Improved Cashflow
NetSuite can assist with the order to cash, also known as OTC or O2C. This is the process of overseeing the entire sales cycle from the item being ordered by a customer to payment being received.
NetSuite takes this one step further, monitoring inventory and restocking levels, automatically notifying the relevant person when items are low in stock and even helping with warehouse management – letting your team know at the push of a button precisely where your items are located and which of your warehouse fulfilment centres is best positioned to send out the item.
Reduced Shipping Costs
Speaking of shipping, the software can help lower shipping costs. By selecting from the fulfilment houses that are closest to the customer’s home, and warehouses that already have the item in stock, you can lower costs that add up to considerable savings.
Increased On-Time Delivery
Today, consumers want almost instant access to the products they order. Businesses are under mounting pressure to not only get the order to their customers’ doorstep but to get it there within incredibly tight timeframes.
The software we provide gives full delivery visibility using sophisticated rules that select the best warehouse (if your company relies on multiple warehouses) to ship from, create workflows and assign them to team members that have capacity and flag when issues that will slow down delivery need to be resolved.
The order management system also covers the supply chain, so your team will have full visibility right up until the courier hands the product over to its new owner.
Better Customer Relationship Management
It costs considerably less to keep a loyal customer than it does to find new shoppers. Not only is NetSuite an enterprise resource planning (ERP) solution, but it also incorporates customer relationship management (CRM) software into the platform too.
Once you’ve provided an initial seamless customer experience, your marketing team can use historic information to create marketing campaigns that increase the chances of another order being placed with you.
NetSuite Order Management Key Features
At NoBlue, we have spent the last twenty years and longer helping brands build tailored order management software from NetSuite. Because it is a fully customisable solution, we can ensure your team has precisely what they need without bulking out the system with features they won’t use.
Here are some of the order management features you can incorporate into your platform:
The system operates well for brands that have a multiple-currency offering, so you can truly tailor your sales strategies to your customers. NetSuite allows you to manage product pricing from one central platform, ensuring consistency across all channels.
The system can implement real-time pricing updates and user-defined discount codes with in-line sub-totals. You have the ability to manage multiple price breaks, discounts or markup options, and assign price levels to different channels and customers.
While easily managing pricing updates with real-time updates and previews, your finance and accounting team can define rounding rules with an easy-to-follow pricing update process.
Promotion codes can be created quickly and easily and cover item and order based promotions. Because everything is stored in one place, all of your teams get access to precisely what they need for holistic operations.
The sales order management feature helps your team manage the lifeblood of your business. They can easily take, approve, schedule, track, fulfil and accept payment for orders.
With the help of automation, you can consistently meet and exceed customer expectations by delivering your products on time.
The order management solution also helps your team hit their service levels from the most economical or geographically appropriate location. This helps to keep costs as low as possible – savings that you can pass on directly to the customers if you like.
NetSuite’s real-time gross profit analysis helps businesses optimise their profitability order by order. You can choose from:
- Multiple methods to establish item cost last receipt.
- Average, standard and defined estimated gross profitability percentages on orders as they are being entered.
- Identify any line on the order that is at risk of challenging profitability.
- Obtain and trigger real-time costing and gross profit information.
- Calculate costing and gross profit information in real-time.
NetSuite can be easily configured to fit your business, whether big or small. For example, larger companies may employ multiple people to deal with processing and fulfilling orders, so duties can be easily segregated. Whereas smaller companies may rely on one person to oversee and do everything.
Through NetSuite, you can set permissions so that everybody has access to precisely what they need when they need it.
And the order management and order processing software from NetSuite implemented by us will grow with your business. This means that your upfront investment will serve your business for as long as you are operating. You can add or take away features as and when needed.
Part of fantastic customer service is ensuring an easy returns system if the product isn’t quite right for the customer. NetSuite’s Order Management Solution incorporates returns management so that customers can quickly and easily send their purchases back to you.
Once your customer has handed the package over, automatic updates can be sent, keeping them updated on the process and when they can expect their refund.
Speaking of refunds, this can also be automated through the software and the accounting software updated too – making this quick and easy for your customers and your team.
The system can help you easily identify if a particular product is causing a large volume of returns and take action quickly to understand and resolve any problems.
Why Choose NoBlue As Your Order Management Software Solutions Provider?
We truly believe that NetSuite is the top order management software, based on more than twenty years of industry experience. That is why we only implement NetSuite solutions, providing only the best for our valued customers.
We can work within any sector, but we specialise in:
Whether you’re upgrading your current order management system or investing in a system for the first time, we will take the time to understand how your business works and help you build a solution that works for you and your team.
Book a demo to find out how we can help your business.
Companies We've Already Helped Upgrade Their Order Management System
Below are some examples of brands we have helped over the years:
Eco Harmony
Eco Harmony inherited an ERP system but only used around 30-40% of the solution’s functionality. The remaining 60-70% was wasted. With international strategies planned, we helped migrate their old system into a NetSuite solution that worked for them.
The software integrated with their Shopify platform, allowing them to manage their B2B orders effectively. Read More.
Sandpiper
Sandpiper needed a whole range of systems to function smoothly. With NetSuite, we helped them merge their order management, inventory management, finance and account management and more into one central system. Read More.
Leisure Outlet
We helped Leisure Outlet back in 2012, and once we had implemented their chosen solution, we stayed in touch to ensure they had everything they needed from their new system.
As the business grew, it needed to find a new web provider that could easily integrate with its current NetSuite set-up.
We worked with them to find the right provider, using our knowledge of the system and the brand to ensure the new platform wouldn’t disrupt inventory visibility, order management, CRM and financial management. Read More.