If you’re trying to decide if you’re ready to make a break from your current business software, then consider the common pain points we have listed below. If you are having one or more of the following problems, then perhaps it’s time to start looking for some new software for your business.
This article focuses on potential limitations of your current software and technical problems you might be experiencing.
Limitations of your current business software
1. You have reached the user limit on one or more of your point solutions
Many types of business software, particularly if you have been using a free version, have a limit on the number of people that can use it. So whether you have been using a point solution to manage your accounts, your customers, or your stock, you may be starting to find that you simply have too many people who need to use them.
As your company grows, so will your number of employees, as well as the number of partners, vendors and suppliers you work with, so you will start to find that a more scalable solution is what you need.
2. You no longer have the level of functionality you require
If your company has grown, your business model has changed, or if you have started to deal abroad, then you may find that your current software solutions are not providing you with the level of functionality you now need.
It may be time for you to start looking for a more flexible solution that can offer extended functionality if and when it is required, such as eCommerce capabilities, advanced financials or global capabilities such as multiple languages and currencies.
3. You can’t add more functionality easily
Going hand-in-hand with the above point, you may find that you need to add more functionality as your business needs change. However, with some software, this isn’t always particularly easy.
Perhaps your current software vendor simply doesn’t offer the functionality you need, or if it does, perhaps you have to pay significantly to add it to your account. Or it may be that you would have to rely on unproven third party apps to make it do what you need it to, or perhaps you are being forced to upgrade to the next (more expensive) version of your software.
If any of this rings true, then you may want to start looking for a more flexible solution which lets you easily add new modules as and when required.
4. You’re paying for functionality you’re not even using
If your software isn’t flexible, then you may be paying for modules that come as standard that you don’t actually have a need for. No one wants to pay for something that they’re not using, and if this is what you’re doing, then this is another reason that you should start looking for some new business software.
Equally, you may be pushed down the road of purchasing an additional module for a feature that could be achieved through a simple customisation, instead leaving you with an ongoing additional cost.
5. Your point solutions don’t integrate well together
If your financial software doesn’t integrate with your CRM or your stock control software, then this is a sure sign that you should be looking for something new.
Fragmented systems mean a lack of visibility at the point of contact with the customer. Buyers in both the B2C and B2B world having higher expectations than they used to. They expect you to know who they are, what they’ve ordered in the past, how much they paid, their payment terms, what products they’re interested in, and more.
If your software solutions don’t allow you to bring together data from your sales, marketing, customer service, order management, billing and finance departments, then you need to think about making a change.
6. One of your current vendors has stopped offering support and security patches
When software vendors offer several different products, it is quite common for them to discontinue certain products, which is what happened last year when Sage 100 reached the end of its life in the UK.
When this happens, the vendor stops offering ongoing support, bug fixes and security patches. This means users can’t depend on the vendor to ensure they remain protected against security threats or compliant with new regulations.
If this is the case with one of the pieces of software that you use, then it is definitely time to be looking into some new software for your business.
7. You’re not on the current version of your software, and upgrading would be too difficult
Some software solutions, particularly if they are installed on-premise on your own company servers, can be tricky to update to the newest version. It may be that you have heavily customised and integrated your software to fit your business, and upgrading to the newest version of the software would mean losing all of these customisations / integrations or having to do a full re-install.
Using out of date software can be bad for your business. If you can’t access the newest features and innovations, how can you remain competitive?
If this sounds familiar then it’s time to find a solution that can be updated easily to the newest version where you don’t lose your customisations and integrations. This means you can avoid becoming locked into using an out of date version.
8. Your hardware or operating system needs upgrading to maintain use of your products
If you are having to spend a lot of time and money upgrading your hardware or operating system to support your use of your current software, then it’s time for a change.
Upgrades and new releases are always positive from a functional point of view, but what happens when the software no longer works on your version of SQL, or Windows Server? You are put in a position where you may have to upgrade / change your IT infrastructure out of sync with your other business needs and plans.
Even more worrying is when you can’t update your IT system, due to one or more of your software providers not having developed a solution to work on the latest operating systems.
Business software should empower your business, not hold you back because it is taking too much effort to look after.
It may be time to consider cloud-based software as cloud providers take care of all of this for you. There’s no need for on-site servers and hardware, other than your computers and laptops. All maintenance and upgrades are taken care of for you.
Our next article will focus on how your current software may be wasting your time and money, and the problems you may be having accessing the information you need.
Is there anything you are particularly frustrated about with your current software? Let me know in the comments below.
NoBlue provides flexible cloud-based solutions to businesses. If you would like to discuss how we might be able to help you with your software woes, please get in touch!