Last week, NetSuite held its 5th annual user conference, SuiteWorld. During the event, there are always exciting announcements alongside previews of new features. Here at NoBlue we’re writing a series of blogs to keep you up to date with all the big news.
During the event, NetSuite announced some exciting new customers, so we thought we’d take you through a few of these and explain how they are using NetSuite.
So who recently signed up?
American Express Global Business Travel
NetSuite’s largest customer yet, American Express Global Business Travel (GBT) has chosen to run its entire global financial operations on NetSuite OneWorld. GBT, one of the world’s largest travel agency networks, plans to use NetSuite OneWorld to continue to grow and expand its business around the world while ensuring real-time visibility into its global business operations.
GBT employs 14,000 staff across 140 countries and provides businesses around the world with leading travel solutions, integrated consulting services, proprietary research and end-to-end meetings and event management.
The company will use NetSuite to power its core end-to-end financial processes, including financial consolidation across dozens of countries and currencies around the world, as well as order-to-cash and procure-to-pay – all within a single unified software system.
“We chose NetSuite because we were impressed with the flexibility of its cloud-based ERP, which is essential to supporting our business as we continue to transform and grow,” said Steve Curts, Chief Strategy Officer at American Express Global Business Travel.
Global restaurant chain TGI Friday’s has deployed NetSuite OneWorld to run its mission-critical financial processes.
With support for 190 currencies, 19 languages and automated tax compliance in more than 50 countries, NetSuite OneWorld allows TGI Friday’s to benefit from the agility to adapt to market changes, real-time global financial consolidation, multi-currency transactions and reporting, and superior multi-subsidiary management.
NetSuite partnered with Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, to implement and deploy NetSuite OneWorld for the restaurant chain. Capgemini also delivers business process outsourcing (BPO) services across TGI Friday’s locations.
“We had a tremendous opportunity to update our IT strategy with NetSuite OneWorld,” said TGI Friday’s CIO Tripp Sessions. “The combination of NetSuite’s global business management suite and Capgemini’s business process outsourcing expertise allows us, with our franchisees, to focus on what we both do best, fully engaging with each of our guests to provide them with a great dining and social experience.”
Action sports company, Billabong International Ltd has selected NetSuite’s global omnichannel platform, SuiteCommerce, to help transform customer interaction with its brands.
SuiteCommerce will be progressively rolled out to provide a true omnichannel experience across its wholesale, retail and eCommerce operations.
SuiteCommerce will provide a unified, real-time technology platform enabling Billabong to:
- Ensure a constant real-time flow of customer, order and inventory information across all of its sales channels, dramatically improving engagement with online shoppers, retail operations and wholesale partners.
- Provide wholesale partners with their own password protected site to efficiently make purchases, review order history and account details, speed repeat purchasing and manage payments and credits. They will also be able to access and download key content, assets, videos and marketing collateral.
- Monitor and manage each of its branded global websites from one single platform that can support up to 190 currencies, 19 languages, and multi-country tax compliance.
NetSuite SuiteCommerce provides Billabong with a scalable order management solution that will allow it to utilise its inventory more effectively and be quickly updated to keep pace with the rapidly evolving retail industry and consumer expectations.
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services has implemented a new equipment and supply online ordering system for Domino’s Pizza franchisees built on the NetSuite SuiteCommerce platform.
The new system enables Domino’s network of over 1,000 independent franchisees in North America to easily order equipment and supplies online. The cloud-based platform is integrated with Domino’s franchisee support organisation, bringing efficiency to the franchisee ordering process.
The new online system streamlines the equipment and supply ordering process for franchisees through self-service payment and shipment tracking. Capgemini also integrated the system with Domino’s North America enterprise resource planning and warehouse management systems.
The integration is intended to aid operations and further enhance the ordering experience by providing Domino’s customer service representatives with the data visibility they need to improve the accuracy and efficiency of phone orders, as well as their ability to assist with online enquiries.
Do you have anything to add? Let us know in the comments below, we’d love to hear your thoughts.