Expert support for your entire serverless enterprise.
There’s no point in investing in technology if you can’t take advantage of its full capabilities. When we implement a NetSuite solution we ensure that you are comfortable using it, whether it is NetSuite’s ERP, NetSuite’s CRM, SuiteCommerce or any of the Oracle|NetSuite solutions. Four Service Packages to meet your required level of support for your entire serverless enterprise.
Under the self-service plan you take responsibility for the administration of your account. We will help set it up and work with you as much, or as little, as you wish. Support and training is provided in a case-by-case basis at your request, based on our standard fees.
- Ideal for: Savvy businesses that are comfortable managing their own users and just want the safety net of NoBlue in the event of unforeseen problems.
Silver package is where we start to deliver on our “empower your business” ethos. You will benefit from access to email support and a guaranteed response within one business day.
- Ideal for: Businesses that are technically adept and want a managed service but realise that regular training is key to receiving value from their technology.
Gold package meets your need of specific training requirements. Phone support during business hours, training analysis, and monitoring use of our solutions. It also includes a quarterly training webinar designed specifically for your business.
- Ideal for: Companies that have a high service requirement. You need answers immediately to your support issues and you are determined that your users will be continually improving their familiarity and abilities with the technology (minimum 15 users).
Collaborative working has improved dramatically over the last few years but we’re sure you’ll agree that there is no substitute for a hands-on, tutor-led, in person training session. Platinum package includes the benefits of Silver and Gold packages as well as a full day of on-site training, annually, per 15 users. We prefer to do this at a venue you supply, but please talk to us about our packages for hosting at our offices if that is your preference.
- Ideal for: Companies that have a distributed workforce who want to concentrate on their business and allow NoBlue to administer the service and ensure their workforce is getting the most out of their technology.
“We have found staff at all levels to be friendly, extremely helpful, accommodating and their response times to be excellent, with problem solving quick and efficient. Overall we’re delighted with the services NoBlue offered.”
Technical Director – Highlanderuk
“We presented NoBlue with a seemingly impossible task of enabling our accounts team and payroll in under a month. Needless to say this was delivered on-time and we are now continuing to push forward with implementing NetSuite ERP.”
IT Director – BillSaveUK
“NoBlue was able to provide a flexible and knowledgeable team that helped us get up & running as quickly as possible… the most effective partner to address our needs within the tight timeframes.”
Managing Director – Clariba