NetSuite CRM Implementation
NetSuite CRM is a user-friendly, cloud–based customer management software that gives you a real-time 360º view of your customers, allowing you to manage their entire lifecycle and deliver an outstanding B2B and B2C customer experience. NetSuite’s CRM system includes capabilities such as marketing automation, campaign tracking and ROI, customer service management, sales force automation, order management, forecasting and fully integrated ecommerce, amongst others.
NoBlue will assist with all aspects of your NetSuite CRM integration and implementation, from initial requirements scoping through to integrating with existing systems and training in using the NetSuite CRM software.
NetSuite Customer Relationship Management (CRM)
Your CRM Platform
NetSuite’s Customer Relationship Management (CRM) solution helps you to manage relationships across the entire customer lifecycle. From lead through to opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support. Put simply, NetSuite CRM is a tool to help you use your flow of information efficiently to relate to and understand clients. NetSuite’s CRM allows you to classify clients, automate contact and customise offers and events depending on customers’ behaviour, number of visits, interactions, and many other factors.
The NetSuite CRM Advantage
NetSuite CRM offers a complete customer relationship lifecycle management solution for managing organisation-wide sales, marketing, customer support & service, and eCommerce in a single CRM system. You can easily automate forecasting, up-sell, and commission management – helping to improve sales performance and meet your needs. NetSuite’s CRM software gives you a seamless flow of information and a comprehensive view of each customer – leading to improved customer service levels and reducing case resolution times. And, unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management, with integrated ecommerce capabilities.
“We have found staff at all levels to be friendly, extremely helpful, accommodating and their response times to be excellent, with problem solving quick and efficient. Overall we’re delighted with the services NoBlue offered.”
John Akings
Technical Director - Highlanderuk
“We presented NoBlue with a seemingly impossible task of enabling our accounts team and payroll in under a month. Needless to say this was delivered on-time and we are now continuing to push forward with implementing NetSuite ERP.”
Carl Mason
IT Director - BillSaveUK
“NoBlue was able to provide a flexible and knowledgeable team that helped us get up & running as quickly as possible... the most effective partner to address our needs within the tight timeframes.”
Mark Haberland
Managing Director - Clariba
NetSuite CRM Features & Benefits
Plan, manage, execute, and track campaign performance and ROI rapidly and in real-time to maximise the value of your leads and opportunities. Streamline execution of your campaigns across multiple channels, align with sales goals and quickly convert leads into customers. Shorten the sales cycle by delivering relevant contents to prospects at the right time .
- Lead capture from multiple sources, including websites, search engines, email, direct mail and events.
- Email marketing—from creation to execution to measurement—in one system.
- Campaign analysis through full reporting and statistics. ROI calculation from the start of a campaign to the final order transaction.
- Facilitates upsell marketing through analysis of historical purchasing combinations.
Manage opportunities across status, potential revenue, key contacts, notes, related documents and more. NetSuite’s SFA software provides your sales team with full real-time visibility into every aspect of customer relationships, including support cases, and allows them to cross-sell, upsell, drive renewals, and properly meet customer expectations. .
- Complete view of all leads and opportunities in the pipeline.
- Contact and activity management needed to capture detailed records of all interactions.
- One click processes to convert leads into cash.
Deliver outstanding customer service and give clients a seamless experience to improve customer satisfaction. Get access to complete, key customer data to empower all customer-facing departments to give better support. Case management automates the business processes associated with customer support case assignment, management, and escalation.
- Supports routing and tracking support cases according to product, issue, case type, partner or customer.
- Knowledge base helps customers get the answers they need, aids customer rep training and education, and drives service consistency.
- Real-time dashboards and reporting to monitor resolution metrics, renewals, and customer satisfaction.
- Online self-service enables customer case submissions, status tracking, communications.
Improve collaboration between you and your partners with NetSuite PRM. Gain full control of partner sales and marketing, including joint campaigns, lead management, sales pipeline and forecasting, order processing, commissions, and royalties. Design an outstanding channel strategy and expand revenue.